1 Introduction
Ak 22 (https://ak22.onl) is an international online gaming and Sports Betting platform. We believe that every user's privacy is a fundamental right. This Privacy Policy clearly explains how your personal data is collected, where it is stored, how it is used, and how it is kept secure.
This privacy policy applies to all ak 22 services, mobile apps, websites, and associated platforms. By creating an account or using our services, you automatically agree to this privacy policy.
- This policy is available in both Bengali and English. In case of any conflict, the English version shall prevail.
- We may update this policy at any time. You will be notified of any changes in advance.
- Our Data Protection Officer handles your privacy-related concerns directly.
Please read this privacy policy carefully. If anything is unclear, email us at support@ak22.onl. We aim to respond within 24 hours.
2 What Information We Collect
Ak 22 only collects information that is necessary to provide our services. We do not gather unnecessary data, and every piece of information we collect has a clear and defined purpose.
Registration & Identity Information
- Full Name, Date of Birth & Nationality
- Email Address & Mobile Number
- Current Address & Postal Code
- Username and password (encrypted)
Identity Verification (KYC) Information
- Copy of National ID or Passport
- Selfie or liveness verification photo
- Utility bill or bank statement as proof of address
Financial Information
- Mobile Banking Number (Mobile Pay, Nagad, Rocket)
- Bank account details (for withdrawals only)
- Transaction History & Amounts
Automatically Collected Information
- IP Address & Device Type
- Browser Type & Operating System
- Page visit history and session duration
- Gaming Activity & Betting History
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Information | Account Creation & Communication | Yes |
| Identity Documents | KYC Verification & AML Compliance | Yes, for withdrawals |
| Financial Information | Payment Processing | Yes, for transactions |
| Device & IP Information | Security & Fraud Prevention | Automatic |
| Gaming Activity | Service Improvement & Responsible Gaming | Automatic |
3 How We Use Your Information
Collected data is used only for specific, legitimate purposes. ak 22 never uses your information for unauthorized reasons.
- Account Management: For registration, login, and profile management.
- Payment Processing: To process deposits and withdrawals securely.
- Identity Verification: To complete the KYC process and verify age.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To enhance your experience on the platform.
- Customer Support: To address your complaints and inquiries.
- Responsible Gaming: To monitor unusual gaming patterns.
- Legal Compliance: To comply with applicable laws and regulatory requirements.
- Marketing Communications: To send promotional offers with your consent only.
We never sell or share your data with third parties for advertising purposes. Your information is used solely for activities directly related to delivering ak 22 services.
4 Data Sharing Policy
Ak 22 does not sell or rent your personal information to any third party. However, there are limited circumstances in which certain data may need to be shared.
When Limited Data Sharing Occurs
- Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and banks to process transactions.
- Identity Verification Services: With approved verification providers for the KYC process.
- Legal Authorities: Upon a valid order from a court or regulatory authority.
- Anti-Money Laundering: To the relevant authorities to comply with AML regulations.
- Technology Partners: With approved technology providers for the operation of the platform.
All organizations we share your data with are contractually bound to uphold the same standards of privacy and security that we do. If any partner breaches these terms, we terminate the relationship immediately.
5 Cookie Policy
Ak 22 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Performance Cookies: To monitor site speed and performance.
- Functionality Cookies: To remember your language and preferences.
- Analytics Cookies: To understand site usage patterns (anonymized).
You can disable all non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.
6 Data Security Measures
Ak 22 follows the highest industry standards in technology and processes to protect your data. Our security infrastructure is multi-layered.
- 256-Bit SSL Encryption: All data transmissions are fully encrypted.
- Firewall Protection: Advanced firewall systems protect against cyber attacks.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Regular audits conducted by independent third-party experts.
- Access Control: Staff are granted access only to the information they need.
- Data Masking: Sensitive data is masked within the system.
- DDoS Protection: Advanced technology to prevent large-scale attacks.
In the event of a data breach (despite our taking the utmost precautions), we will notify the relevant authorities and affected users within 72 hours and take immediate remedial action.
7 Your Rights
Every ak 22 member has the following rights over their personal data. To exercise these rights, contact us at support@ak22.onl.
8 Data Retention Period
Ak 22 does not retain your data longer than necessary. Separate retention periods are defined for different types of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Compliance |
| KYC Documents | 5 years after the end of the relationship | AML Regulations |
| Transaction History | 7 years | Financial Regulations |
| Customer Support Conversations | 3 Years | Service Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | Personal Preferences |
| Log Files & IP Information | 18 months | Security Monitoring |
Once the retention period expires, data is automatically deleted or anonymized securely. Deletion processes are verified through regular audits.
9 Child Protection
Ak 22 strictly refrains from providing services to anyone under the age of 18. We take the protection of minors' privacy very seriously.
- Age is verified at registration. Users under 18 are not permitted to create an account.
- If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
- If a parent identifies an account registered under their child's name, they can report it to support@ak22.onl.
- We never knowingly collect personal information from minors.
10 Policy Updates
Ak 22 may update this Privacy Policy as needed. We will notify you in advance of any significant changes.
- You will be notified at your registered email at least 14 days before any changes take effect.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- Archived copies of previous policies are available upon request.
- Urgent legal changes may require immediate updates.
11 Contact
For any privacy-related questions, complaints, or requests to exercise your rights, please reach out to our Data Protection Team.
- Email: support@ak22.onl
- Live Chat: Chat button at the bottom-right corner of the platform
- Response Time: Within 24 hours (typically 3 minutes)
- Website: https://ak22.onl
For more information, visit our FAQ Page, About Us and Responsible Gaming View Page.